Senior Technical Project Manager

remote
Dublin, Remote, IE .
full-time . April 9, 2024

Description

About SkyHive

The future of work is about moving from jobs to skills. At SkyHive, we are on a mission to organize the world's workforce data to enable the reskilling required for a more efficient global economy. We have built the only AI-based workforce management platform that deepens our customers’ understanding of labor markets, workforces, and individuals, enabling new ways of acquiring, developing, and retaining talent. We illuminate reskilling journeys and enable our customers to create a capable and future-proof workforce that closes their skill gaps with speed and efficiency.

SkyHive has been recognized as a global leader in AI-based workforce management by the World Economic Forum, Accenture, Gartner, Forbes, Startup Grind, and C100

About the Role

SkyHive is looking for a SaaS Project Manager to work on exciting implementation projects across its Fortune 500 customers. As a SaaS Project Manager your objective is to deliver SkyHive product successfully and on time to its customers and manage the implementation of the customer project. You will have the freedom to design the processes to support that goal. In close collaboration and alignment with the broader account team in SkyHive including the Customer Success Manager you will develop and own relationships with key customers and partners. You are joining us at an exciting stage of our growth.

The candidate MUST be located in Ireland.

What You Will Do

Responsible for the on-time project delivery of SaaS products to SkyHive’s clients globally.
Accountable to excellence in customer success, service and delivery as measured through Customer Net Promoter Score.
Develop and manage project plans, coordinate timelines, tasks, and development efforts with the internal engineering and solutions teams to meet project implementation timelines and budgets.
Work with internal/external customer teams to assess and mitigate business and implementation risk, including identifying and proactively managing issues, establishing regular project meetings with clients, project communication, status updates, and reporting.
Collaborating with Solution Engineers to scope out integration requirements for implementations of SkyHive SaaS products (i.e.: ATS, LMS, and HCM systems).
Work with the team to document implementation scope into customer Statements of Work, deliverables and milestones, budget, SLAs, maintenance, and support expectations.
Manage project scope, change management/scope changes, and manage customer expectations.
Analyze project execution risks, what is working well, what is not and apply learnings from previous projects, successes and failures and best practices.
Management of on-time delivery of product integrations and interfaces per the planned scope, including oversight of product enhancements and technical problem solving to enable successful implementation.
Working collaboratively with the Customer Success Manager, be responsible for reporting on the health of your customer(s)’ implementation, satisfaction, and relationship as a key part of the customer’s overall success measures.
Demonstrate a deep functional and technical understanding of SkyHive’s products.
Manage complex implementations and identify ways to improve user experience on the platform, as well as methods to improving operational workflows and scale product delivery across SkyHive’s customer base.
Comfortable working with ambiguity and managing the expectations of our cross-functional partners.
Demonstrate a proven ability to work in a fast-paced, dynamic, and entrepreneurial environment and deliver results on time.
Working collaboratively with the Customer Value team, guide the customer on SkyHive’s best practice recommendations, to ensure their successful transition to a skills-based organization.

What You Will Bring

Experience in a SaaS company and enterprise implementation experience.
5 or more years of work experience in implementing technology products in a technical role.
Solid interpersonal and communication skills, critical thinking skills to translate cross-org inputs into execution.
Formal education or certification in project management.
Proven track record in successful project management delivery (including integration management).
Experience in working on software integrations with large-scale systems to include LMS, and ATS
Has experience working with one of our partners or prospective integrations: Workday, SuccessFactors, SAP, Oracle HCM, Microsoft Viva/Teams, Degreed, Guild Education.
Ability to manage multiple projects simultaneously, across different customer time-zones and countries.
Demonstrated creativity, drive, and work ethic to function well and prioritize competing demands in a dynamic, fast-paced, and ambiguous environment.
Flexible and resilient problem solver with the ability to build broad-based consensus and manage sensitive situations.
Experience in delivering tech programs or products from inception to delivery.

Nice-to-Haves

The ability to speak Korean, Japanese, Spanish, German, and/or French.
Familiarity with metrics collection, data mining, and presentation.
Experience working as a consultant on digital transformation, business transformation, or other people strategy projects.
Experience at a startup in rapid scale.

What We Offer

Competitive compensation  
Stock Options  
Unlimited vacation, paid holidays, and birthday leave!  
Comprehensive health benefits package 
Retirement savings with employer match 
Paid & unpaid volunteer time off  
Opportunity to get your foot in the door of a fast-growing tech company  
Collaborative team environment  
Professional development assistance program  
Social Impact Organization with Certified B-Corp Status  
Opportunity to explore other departments as training and career continues

What You Can Expect

All SkyHivers are rewarded with a truly unique professional experience. We work hard and are passionate about our mission and our customers. We support each other and work in a highly collaborative, engaging environment to make a positive impact on the world. We encourage you to reach out to any SkyHive employee to hear their experiences first-hand. We hold ourselves accountable for helping you reach your career goals in a truly supportive environment, valuing diversity in all its forms. We love adding new perspectives and appreciate those who ask questions to challenge assumptions, explore new directions, and improve what we have already built. People evolve and so do companies - we reflect this in how we assemble and grow our team. We support an environment in which every person can bring their full, authentic selves to work.

Equal Opportunity

SkyHive is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. SkyHive does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at people@skyhive.io and describe the specific accommodation requested for a disability-related limitation.

Know someone who would be a perfect fit? Let them know!